Return PolicyUpdated 7 months ago

Return and Refund Policy

Free* Returns and Refunds in Canada and the US (see below for details and exclusions).

We take pride in providing our customers with high-quality products, and customer service that reflects our core values. 

Returns & Exchanges

We offer hassle-free returns (full refund, and we cover the return shipping*) on all regular stock accessories (furniture and mattresses excluded), within 30 days of delivery. The item must be in like-new condition, with the original packaging. 

To request a refund or exchange, simply reach out to our customer service team.

Other information

Refunds or exchanges will not be processed for items that do not meet these standards. 

We may require photos to evaluate whether or not an item is defective. 

Canceled pre-order items will be subject to a restocking fee of 25%.

Comfort Adjustment Guarantee 

Obasan and Kakūn Mattresses

You have 6-months from the date you receive your mattress to be sure the comfort and support are right for you. If you decide within that period that you’d prefer a softer or firmer layer than your original choice, we will replace the layer of your Obasan or Kakun/Irusu mattress, at no charge. 

*Exceptions: 

• remote locations and those outside the contiguous USA and may be subject to shipping charges for returns.
• Resthouse reserves the right to to refuse a return or refund if it appears that this policy is being taken advantage of.