Kakun WarrantyUpdated 16 days ago
20 YEAR LIMITED WARRANTY COVERAGE
Warranty Terms: First 10 years non-prorated. Second 10 years prorated from day 1.
RESTHOUSE RETREAT MATTRESS
10 YEAR LIMITED WARRANTY COVERAGE
Warranty Terms: First 10 years non-prorated.
Issues Covered
- Stitches pulled out of the quilting
- Body indentations of 1.5 inches or greater
- Excessive lumpy feeling
- Sagging. Your mattress must be continuously supported by a matching foundation, or equivalent, and an appropriate frame. If unsure, contact our customer service.
Issues Not Covered
- Stains, soiling or burns
- Mold or mildew
- Damage caused by moving
- Transportation costs
- Comfort preference
- Sheet fit
- Damage due to abuse
- Structural damage due to improper bed frame
- Any odors/smells from fabrics and raw materials
- Other possibilities not mentioned in this warranty
CARING FOR YOUR KAKŪN MATTRESS
As mentioned, the first few weeks will be an adjustment period. We recommend not moving any layers inside the mattress during the first 30 nights. If you have persistent discomfort after 30 nights, please call or chat with us to discuss the issues. We can make an exchange of layers within the first 180 days. For further details on the Kakūn Comfort Adjustment Guarantee, please refer to the 180 COMFORT ADJUSTMENT GUARANTEE.
- Place your mattress on an Obasan foundation, Magic Frame or an equivalent solid wood slat base. Slats should measure between 1 - 4 inches wide and be at a maximum of 3 inches apart. All double, queen, king and cal king mattresses should have a middle support to ensure proper support of the wood slats. Consult with our customer service department if you are unsure about the support of your current foundation.
- Make sure the rubber layers are correctly placed inside the casing. Refer to instructions on how to assemble your Kakūn mattress at obasan.ca/pages/mattress-assembly.
- Protect your mattress with a Kakūn or equivalent mattress protector.
- Do not install the mattress directly on the floor, or on a solid platform. Your organic mattress needs to breathe.
- Do not allow the mattress to get wet.
- Mattress casing is not washable. Do not machine wash.
- Do not wash any components of the mattress - spot clean only.
- For spot cleaning, unzip the outer casing of the mattress and gently scrub with a light soap and very little water. Air-dry.
- The removable mattress casing can be aired out seasonally.
- Do not place the mattress in direct sunlight or a direct heat source.
- Flip and rotate the inner layers every 6 months to extend the lifespan of your mattress.